Help & FAQ
Common questions about using MechCircle. Can’t find what you need? Contact Us.
What is MechCircle?
A workspace for your business — tasks, calendar, notes, and direct communication with your customers, suppliers, and consultants, all in one place.
Do I need my customers/suppliers to already be on MechCircle?
No. You can add anyone as a contact right away. If they’re not yet on MechCircle, you can invite them to connect — and your own personal tools (tasks, calendar, notes) are useful from day one, even before you add anyone.
What does “Connected” mean?
Being Connected with someone means you’ve both agreed (via invite and accept) to communicate directly through MechCircle. Adding someone as a contact doesn’t automatically connect you — connection is always a two-way, deliberate choice.
What’s the difference between Tasks and Calendar?
Tasks is a simple list view of your to-dos. Calendar shows the same tasks laid out by day, week, or month — useful for planning ahead. Both stay in sync automatically.
Is my GST number required?
No. GST is completely optional — many small businesses aren’t GST-registered, and that’s fully supported. You can add it anytime from your Company Profile if you’d like.
What’s the difference between the Free and paid tiers?
MechCircle is currently free for everyone — your personal workspace (Tasks, Calendar, Sticky Notes, Quick Links), Communication, and Files are all included at no cost. Paid tiers with additional business document features are planned for the future.
Who can see my messages and files?
Messages and documents within your own company are visible to your team, according to your company’s admin settings. Anything you send to an external Connected contact is visible to them and their own team — never to anyone else.
Are the files in My Files private?
Yes — files in your My Files space are visible only to you. Nothing is shared with your team or your contacts until you explicitly share it (see Shared Files).
Can I scan a drawing or document with my phone?
Yes. When you add a file, you can photograph a drawing, invoice, or delivery note and the built-in scanner crops and straightens it into a clean PDF or image before saving.
How do I share a file with a customer or supplier?
Share it from My Files with a contact you’re Connected to. They’ll see it in their own Shared Files area — always the latest version — you can comment on a file to discuss it in place, and you can revoke access anytime.
How do I add a colleague to my company?
From My Company → People, an admin can invite a colleague by email. They’ll get their own login and personal workspace.
I have another question.
Reach out via our Contact Us page — we’re happy to help.